Cancellation policy
Last updated: 11/03/2026
This policy applies to subscriptions and any other recurring purchase option offered by Melgom LLC, doing business as Tinto, at tintocoffee.shop. It applies in addition to our Terms of Service and our Refund Policy. All sales are final.
What a subscription is
When you select a subscription at checkout, you are enrolling in a recurring order. You authorize us to charge your saved payment method automatically every month, at the subscription price shown at checkout, until you cancel. There is no minimum commitment and no cancellation fee.
Your first order is charged when you place it. Each renewal is charged on the same calendar day of the following month. If that date does not exist in a given month, we charge on the last day of that month.
Notice before each renewal
We send you an email reminder at least 3 days before each recurring charge. The reminder shows the items, the amount, the charge date, and a direct link to manage or cancel. It is your responsibility to keep a valid email address and payment method on file.
How to cancel
You can cancel at any time, with no penalty, in either of these ways:
- Log in to your account at tintocoffee.shop, open Subscriptions, select the subscription, and choose Cancel.
- Email us at jairo@tintocoffee.shop from the address on your order, with your order number and the word Cancel in the subject line. We process email cancellations within 2 business days of receipt.
We will never require you to call, chat, or speak with a representative to cancel.
When cancellation takes effect
Cancellation stops all future charges and takes effect immediately upon confirmation. You will receive a cancellation email.
Because our coffee is roasted to order, a renewal order is final once it has been charged. To avoid a renewal you do not want, skip or cancel before the charge date shown in your reminder email.
Pausing and skipping
Instead of cancelling, you can pause your subscription or skip an upcoming shipment from your account. Skipping moves your next order to the following month without changing your plan or price.
Changes you can make
From your account you may change the shipping address and the payment method, and pause, skip, or cancel. Changes made at least 24 hours before a scheduled renewal apply to that order. Changes made later apply to the order after it.
Price changes
Your subscription price is locked at the rate shown when you enrolled. If we change the price of a subscription, we will notify you by email at least 14 days before the change takes effect, and you may cancel before that date without charge. Continuing after the effective date means you accept the new price.
Failed payments
If a renewal charge is declined, we will attempt the charge again over the following several days and notify you by email. If payment cannot be collected, we will pause the subscription rather than cancel it, so you can update your card and resume without enrolling again. We do not ship orders that have not been paid for.
Cancellation by us
We may cancel or decline to renew a subscription if a product is discontinued, if we cannot ship to your address, if payment repeatedly fails, or if the account violates our Terms of Service. If we cancel an order that has already been charged and we cannot fulfill it, we refund that order in full.
Your state law rights
Some states, including California, give subscribers additional rights around automatic renewal, advance notice, and online cancellation. Nothing in this policy limits any right you have under applicable state or federal law, and where the law provides greater protection, that law controls.
Contact
Melgom LLC, doing business as Tinto Coffee Roasters, 3561 SW 147th Ave, Miramar, FL 33027. Email: jairo@tintocoffee.shop. Business hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.