Cancellation policy
Last updated: [DATE]
This policy applies to subscriptions, prepaid plans, and any other recurring or deferred purchase option offered by Melgom LLC, doing business as Tinto, at tintocoffee.shop. It applies in addition to our Terms of Service and our Refund and Return Policy.
What a subscription is
When you select a subscription at checkout, you are enrolling in a recurring order. You authorize us to charge your saved payment method automatically at the interval you chose, for the price shown at checkout, until you cancel. There is no minimum commitment and no cancellation fee.
Your first order is charged when you place it. Each renewal is charged on the same calendar day of your chosen interval. If that date does not exist in a given month, we charge on the last day of that month.
Billing intervals
Available intervals are shown on each product page. Common options are every 2 weeks, every 4 weeks, and every 8 weeks. You may change your interval at any time from your account, and the change takes effect on your next scheduled order.
Notice before each renewal
We send you an email reminder before each recurring charge, at least 3 days in advance for intervals of 4 weeks or longer. The reminder shows the items, the amount, the charge date, and a direct link to manage or cancel. It is your responsibility to keep a valid email address and payment method on file.
How to cancel
You can cancel at any time, with no penalty, in either of these ways:
- Log in to your account at tintocoffee.shop, open Manage Subscriptions, select the subscription, and choose Cancel.
- Email us at jairomelgarejo@gmail.com from the address on your order, with your order number and the word Cancel in the subject line. We process email cancellations within 2 business days of receipt.
We will never require you to call, chat, or speak with a representative to cancel.
When cancellation takes effect
Cancellation stops all future charges. It takes effect immediately upon confirmation, and you will receive a cancellation email.
Because our coffee is roasted to order, a renewal order that has already been charged and sent to roasting cannot be cancelled or refunded. If you cancel within 24 hours of a renewal charge and the coffee has not yet been roasted, we will cancel that order and refund it in full. Contact us as soon as possible and we will tell you exactly where your order stands.
Cancelling does not automatically refund charges already processed for orders that have shipped. Those are handled under our Refund and Return Policy.
Pausing and skipping
Instead of cancelling, you can pause your subscription or skip an upcoming shipment from your account. Skipping moves your next order to the following interval without changing your plan or price.
Changes you can make
From your account you may change the delivery interval, the coffee, the grind, the quantity, the shipping address, and the payment method. Changes made at least 24 hours before a scheduled renewal apply to that order. Changes made later apply to the order after it.
Price changes
Your subscription price is locked at the rate shown when you enrolled. If we change the price of a subscription, we will notify you by email at least 14 days before the change takes effect, and you may cancel before that date without charge. Continuing after the effective date means you accept the new price.
Failed payments
If a renewal charge is declined, we will attempt the charge again over the following several days and notify you by email. If payment cannot be collected, we will pause the subscription rather than cancel it, so you can update your card and resume without re-enrolling. We do not ship orders that have not been paid for.
Cancellation by us
We may cancel or decline to renew a subscription if a product is discontinued, if we cannot ship to your address, if payment repeatedly fails, or if the account violates our Terms of Service. If we cancel for any reason other than a violation, we refund any amount charged for an order that has not yet been roasted or shipped.
Prepaid plans
If we offer a prepaid plan covering a fixed number of shipments, cancelling stops future shipments. Shipments already delivered are not refundable. Remaining undelivered shipments in a prepaid plan are refunded on a pro rata basis, calculated as the amount you paid divided by the total number of shipments, multiplied by the number not yet shipped.
Your state law rights
Some states, including California, give subscribers additional rights around automatic renewal, advance notice, and online cancellation. Nothing in this policy limits any right you have under applicable state or federal law, and where the law provides greater protection, that law controls.
Contact
Melgom LLC, doing business as Tinto Coffee Roasters 3561 SW 147th Ave, Miramar FL 33027 | Email: jairomelgarejo@gmail.com Business hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time